Customer Support

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Product Activation

For ELinOS products up to version 4.2 a special activation technology to prevent unauthorized copying of the software is available. The SYSGO Product Activation Center enables customers to review and manage licenses online. 

How to activate your products

Please follow the listed steps to activate your products or manage your licenses:

  1. Locate your license information
    Together with your product shipment, you received your Support Certificate showing user name and password for Product Activation and Online Support.
  2. Collect System Information
    Execute '/opt/elinos-<version>/bin/elinos-sysinfo' on your development system to generate a file named 'elinos_sysinfo.tgz'.
    Note for Windows users:
    Windows users have to execute
    'elinos-sysinfo' in the Cygwin terminal.
  3. Connect to SYSGO Product Activation Center
    Click here and enter user name and password.
  4. Request your keys
    Select your elinos_sysinfo.tgz, choose your number of sessions* and click 'Request Key'.
  5. Place your product key
    Copy your key to '/opt/elinos-<version>' (e.g. ELinOS v4.1: /opt/elinos-4.1/key) and start your application.

How to Access

 

*Sessions: Sessions are non-personalized development-seats. Each session enables one user to work with the product concurrently with other users.

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