SYSGO provides support in all phases of the product life cycle. Our products and services are used since more than 25 years in embedded devices. Our online SYSGO Support Network is available for standard and certifiable products. Standard products come with “standard support” that provide analysis of reproducible errors in and malfunctioning of software developed by SYSGO and provision of known error corrections, as well as support in preparing work-around solutions. Optional “premium support” offers additionally direct access to a dedicated support engineer and limited hours of consulting. Lastly “long term support” offers additionally a retaining ability to rebuild the selected frozen version, limited number of consulting hours, a dedicated phone number and access to a wide data base of corrections, updates, demo programs and others.
Certified product versions profit from “product cert support” and “long term cert support” that includes safety and security bulletins that inform the customer of vulnerabilities or safety risks.
For our registered support customers we offer the opportunity to ask questions directly to our support department.
For ELinOS products up to version 4.2 a special activation technology to prevent unauthorized copying of the software is available. The SYSGO Product Activation Center enables customers to review and manage licenses online.